The Director of Survivor Care will have overall strategic and operational responsibility for all program areas. The position will be a part of the senior management team that drives the overall strategy for the organization and represents Gray Haven on a local, regional, national, and international basis. The Director of Survivor Care will initially develop deep knowledge of each project, program operations, and strategic plan, and will focus on the following three areas: program leadership and management, external relationships, and knowledge management - all while maintaining Gray Haven’s core values and trauma informed practice in all of Gray Haven’s efforts. This is a grant funded position.

Program Leadership & Management:

  • Enhance, development, and implement organizational vision as established in Gray Haven’s Strategic Plan
  • Ensure ongoing programmatic excellence and pursuit of best practices
  • Recommend timelines and resources needed to achieve the program goals
  • Attract, develop, coach, and retain high ­performance team members, empowering them to elevate their level of responsibility, span of control, and performance
  • Work with staff to develop systems to ensure consistent, high­ quality project management
  • Provide leadership in development of inter team communication and cohesiveness, sustaining culture and supporting staff during organizational growth
  • Provide clinical and case management supervision to program staff

Direct services:

May provide direct clinical services to include mental health assessments and trauma-focused mental health services

External Relationships:

  • Expand Community and Business relationships to support existing programs and the growth of Gray Haven; cultivate existing relationships and develop new funder or resource relationships
  • Manage relationships with partner organizations and evaluate ongoing protocols to best serve survivors
  • Provide support on fundraising and outreach campaigns by Gray Haven to grow overall efforts of the organization

Knowledge Management:

  • Develop the necessary systems, processes, and tools to better support the facilitation, collection, and sharing of knowledge that is generated by the programs
  • Develop dissemination system to share organizational learning with a broad range of communities
  • Ensure that key project outcomes are evaluated and leveraged for maximum community and organizational impact
  • Work collaboratively with the senior management team to integrate cross program activities and functions
  • Continue the implementation of Gray Haven’s culture and core values into any current and new efforts performed by Gray Haven and it’s team


The Director of Survivor Care will be thoroughly committed to Gray Haven’s strategy and mission. All candidates should have demonstrated leadership, coaching, and relationship management experience and strong demonstrated success managing partner relationships while maintaining best quality of care for Survivors of Human Trafficking. Ideal candidates will have a Masters of Social Work degree or related advanced degree.  Ideal candidates will also have at least 3 years of management and/or program coordination experience. Strong preference for candidates with a LCSW certification or a clinical background on PTSD and Human Trafficking (Micro LCSW with program development experience).

Other qualifications include:

Program Leadership and Management:

This individual will have taken a hands­-on approach in leading a variety of initiatives. The ideal candidate will have a track record of effectively leading a performance­ based and outcome ­based program and staff. S/he will have developed and operationalized strategies that have taken a program or organization to the next stage of growth. Is able to provide supervision and guidance to Survivor Care Team.

Team Building and Development:

The successful candidate will have recruited, managed, and developed a strong team of staff, program/project managers, and development professionals. This individual will serve as a “player/coach” to motivate and mentor his/her team

Exceptional Communication Skills:

As a voice/advocate of Gray Haven, the Director of Survivor Care will have strong written and verbal communication skills. S/he will be a persuasive, credible, and polished communicator with excellent interpersonal and multidisciplinary project skills. This individual must work collaboratively with internal as well as external partners and other organizations, providing exposure for program impact in a variety of professional journals and other media outlets.

  • Ideally, this person will have had experience in speaking/training engagements
  • Unwavering commitment to quality programs and excellence in organizational and project management with the ability to achieve strategic objectives, and manage a budget
  • Ability to engage a wide range of stakeholders including advisory groups, coalitions, forums, trade associations, foundations, corporate sponsors, and practitioner groups
  • Ability to work effectively in collaboration with diverse groups of people
  • Integrity, positive attitude, mission ­driven, and self ­directed with demonstrated passion for Gray Haven’s mission and commitment to working collaboratively with a management team of senior professionals
  • Solid judgment and apparent leadership skills
  • A team player, who can interrelate and operate effectively with peers and other associates within a collegial, yet demanding, work environment
  • An individual who is able to handle a variety of constituencies, manage multiple tasks simultaneously and thrive in a complex environment with multiple priorities
  • Strong analytical skills; basic business intuition, and common sense

To apply for this position please send your cover letter, resume, and three professional references to