Current Opportunities

USCRI PRN Case Manager

Volunteer Coordinator

(5-15 hours per week/$20 per hour funded 100% USCRI administrative reimbursement) 


Gray Haven is looking for a flexible and highly relational, PRN (“pro re nata”: as needed) Case Management Specialist to enhance the quality of our services to foreign national survivors of Human Trafficking. The successful candidate will be able to assess a client’s needs and goals to formulate the most effective service plan while the client is TVAP funding eligible, all with a lens of understanding trauma and best practices. The candidate should be able to fluidly work cross-culturally.


  • Coordinate and provide individualized case management that is client-centered, comprehensive, trauma-informed, and holistic in nature
  • Provide intake and screening to potential clients, as well as draft service plans, review case progress and determine readiness for graduation from the program
  • Research appropriate community resources to meets the needs and goals of the client, and facilitate referrals
  • Arrange and accompany clients to appointments such as social services, medical, counseling, legal services, court, and governmental agencies, acting as an advocate as well providing emotional/moral support
  • Develop a positive relationship and ongoing communication with clients and encourage their goal progress
  • Assist clients in budgeting money and time management, and keep track of expenses and funding requirements
  • Record extensive case information and complete all necessary forms and reports, including grant management for appropriate case documentation
  • Adhere to professional standards as outlined by protocols, rules and regulations
  • Meet with clients in homes, the library, and other public places most convenient for the client


  • Complete assigned projects focused on better service delivery and training/outreach
  • Participate in continuous professional development activities and commit to the use of best practices
  • Participate as part of the case management team and receive regular supervision


  • College degree and experience in human services, psychology, social work, sociology, etc
  • Proficiency in Spanish
  • Ability to give 5-10 hours/week depending on caseload need, estimate of 5hrs/week for every 2 USCRI eligible clients. There is no guarantee of consistent need over time.
  • Some familiarity with excel
  • Access to own transportation


To apply, please send a cover letter and resume to


Gray Haven is looking for a flexible and highly relational Volunteer Coordinator to enhance the quality of our services to survivors of Human Trafficking. The successful candidate will be flexible, understanding that the number of hours required could vary week-by-week. The Volunteer Coordinator will also assist with organizational goals and projects, including participating in outreach and advocacy for the issue of human trafficking in the community. This is a volunteer position. 


Interest Meetings (several times a year, non-training months)

  • Find location, schedule, advertise (through website, social media, and emails to interested parties).
  • Responsible for set up and delivery of content at Interest Meeting.
  • Follow up with those who attended about Volunteer Training.

Volunteer Training: (5 sessions, goal 3 times a year) 

  • Find location, schedule, advertise (through website, social media, and emails to interested parties).
  • Create registration form, follow up with Volunteer Applications, Call references, Phone interview. Communicate with people who have signed up to ensure understanding of all required information.
  • Responsible for handouts, PowerPoint, and delivery of content. Schedule guest speakers for topics like law enforcement.
  • Track volunteer attendance to ensure completion. Handle background checks and confidentiality agreements, hard copies to go in Volunteer files.
  • Send "Opportunities" form to volunteers who have completed training and passed background checks.
  • Send "Feedback" form to volunteers at end of training.
  • Ensure each current volunteer has an updated background check and confidentiality agreement on file.
  • Contact volunteers who are missing information.
  • Maintain transportation information for those transporting clients (Transportation agreement, current driving record, and insurance information)


  • Respond to emails throughout the week as needed
  • Respond to phone calls regarding volunteer interest and questions.
  • Assist current volunteers with getting plugged into opportunities, and staff with the management of opportunities.
  • Includes monthly Volunteer Newsletter highlighting new opportunities or important information.
  • Send thank you notes to active volunteers, send birthday cards on active volunteer birthdays, facilitate opportunities for volunteer appreciation seasonally (ex. Winter Holidays, etc). 


  • Must be willing to hold this position for at least 1 year (approximately 3-10 hours per week)
  • Excellent communication, organizational, and time management skills
  • Supportive teamwork philosophy and value for collaboration
  • Flexible and adaptable to a fast-paced, constantly changing work environment
  • Ability to work well in a team setting, be culturally open, and sensitive to the needs and experience of a traumatized victim population
  • Must reflect the values of GH: hope, holistic restoration, community, exploration, and joy, as well as a commitment to a positive attitude
  • Must be committed to GH’s philosophy of care for all victims of trafficking regardless of race, age, gender, country of origin, religion, class, and sexual orientation
  • Proficiency in Microsoft Office/Google Applications
  • Ability to lift 20 lbs. 


If interested in this position, please send an email to